Frequently Asked Questions
Everything you need to know about brewing and buying the perfect pitcher.
Are your pitchers heat-resistant for hot-brewing tea?
Yes, most of our pitchers are made from high-quality borosilicate glass or BPA-free Tritan plastic, designed to withstand boiling water for immediate hot-to-cold brewing.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If your pitcher arrives damaged or doesn't meet your expectations, contact our support team for a full refund or replacement.
Are the pitchers and infusers dishwasher safe?
Most of our products are top-rack dishwasher safe. However, we recommend hand-washing any lids with silicone seals or wooden accents to ensure long-lasting durability.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our delivery services to more countries in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.