Returns & Exchanges
At IcedTeaPitcher.com, we want you to be completely satisfied with your brewing experience. If your purchase isn't quite right, we offer a hassle-free 30-day return policy for all unused products in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Pack with Care
Securely package your pitcher in its original box with all protective inserts to ensure it arrives back at our warehouse without any cracks or damage.
Ship the Package
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized shipping carrier location.
Receive Your Refund
Once our quality control team inspects the returned item, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing